What is Six Sigma?
The term sigma is taken from a letter in the Greek alphabet  and is used in statistics as a measure of variation. The fundamental objective of Six Sigma is customer satisfaction through continuous improvement in quality.

Six Sigma improvement was an expression created by Motorola in the early eighties as a synonym for their quality program. If you have a process according to the normal distribution theorem of Gauss, then the mean average value and standard deviation (sigma) are well defined parameters. Under certain conditions nearly 100% (exactly: 99.99966%) of all opportunities are covered in the range of 6 x Sigma. Or in other words: out of an amount of 1 Million opportunities only 3.4 defects can be found. This is a theoretical limit for practically attainable quality.

Six Sigma for continual improvement

The Six Sigma management philosophy for continual improvement provides a disciplined approach to: process development, process improvement and process management
B2LS’s Six Sigma program is based specifically on the DMAIC process improvement model: Define - Measure - Analyze - Improve - Control.

Key Aspects of a Six Sigma Project
The content of the Six Sigma approach varies from company to company. However, a typical Six Sigma program carried out by B2LS Consulting does have some common characteristics such as:

• It is the ability to directly link bottom line results to the company.
• It is a top-down, rather than bottom-up approach.
• It is a highly disciplined, structured approach that typically includes five stages: define, measure, analyze,   
   improve and control.
• It is a data-oriented approach, making use of various statistical decision tools.
• Focus is on customer satisfaction
 

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